To add a new eSIM to your iOS device: Settings > Cellular > Add Cellular plan and then position the QR code in the frame >Scan the QR code and select ok. Once the eSIM is added to your device, please follow the instructions below to activate the eSIM plan in your iOS device settings and start using the data immediately.

• Turn on your eSIM under Cellular/Mobile Plan.
• If you want to use both your lines, turn on “Allow Cellular Data Switching” from Cellular/Mobile data menu. Meanwhile, if you want to use only eSIM, then turn it off to avoid charges on your other line.
• Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas). You will not be charged with any extra payments by us with Data Roaming option On

If your device can’t scan the eSIM QR code, you can manually add your account using the provided activation code (LPA). Settings > Cellular > Add Cellular plan >  Choose “Enter Details Manually” (located under the scanner >  Enter the following details:

• SM DP + Address: XXX
• Activation Code: YYY

The eSIM QR code is unique and can be installed only once. If you have lost or changed your device or removed the eSIM accidentally, you need to purchase a new one.

There are 3 ways to add an eSIM to your device (please note these steps may differ depending on your device):

Option 1 – By scanning the eSIM QR Code
To scan the QR Code and set up your eSIM, please follow these steps:

• Go to your account to find your QR code
• Scan your QR code and add the confirmation code if prompted
• If necessary, go to Network & Internet and tap on the Mobile network to set the correct APN listed in the Additional Info which is at the bottom-right of the selected data package page.
• Turn on eSIM under Mobile Network
• Enable Mobile Data
• Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)

If you still don’t have connectivity, please check your APN (access point name) settings, probably your APN was not set automatically. You can set the APN manually, please find the APN details in your account > eSIM lines>More information

Option 2 – manually change APN settings on an Android mobile phone

• From the home screen, tap the Menu button.
• In the phone configuration, select “Wireless and network.”
• Tap the “Mobile Networks” option.
• Scroll down and tap on “Access point name or APN.”
• Tap on the three-dot menu in the upper right corner of the screen.
• Tap on “New APN” and enter the APN details from your account > eSIM lines>More information.

Once it’s done, click on the ‘Save’ option in the upper right corner of the screen.

Option 3 – By adding the eSIM manually
If you are experiencing issues scanning the QR code or are unable to scan the QR code, you can enter eSIM details manually. Please follow these steps:

• Go to your account to find your QR code
• Go to Settings on your device
• Tap on Network & Internet
• Tap the Add icon next to Mobile Network
• Tap Next when asked, “Don’t have a SIM card?”
• Tap Enter Code Manually. You will be asked to enter your SM-DP+Address in the following format: LPA:1$SMDP+ADDRESS$ACTIVATIONCODE
• Turn on your eSIM under Mobile Network
• Enable Mobile data
• Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
• If you still don’t have connectivity, please check your APN (access point names) settings, probably your APN was not set automatically. You can set the APN manually, please find the APN details in your account > eSIM lines > More information

The eSIM QR code is unique and can be installed only once. If you have lost or changed your device or removed the eSIM accidentally, you need to purchase a new one.